Technical support for iDevAffiliate is provided using several different methods.
- Helpdesk Support Tickets
- Live Support via Live Chat
- Toll-Free 800 Telephone Support
- Mobile 5 Ticket Response (via cell phone)
- Video Tutorials
- Knowledgebase
- Miscellaneous Customer Tools
Helpdesk tickets are handled 24 hours a day, 7 days a week. Support requests must first be initiated via a technical support ticket. If needed, we will escalate your support ticket to require telephone technical support. In this case, your support representative will respond to your ticket with our toll-free number and his or her extension.
We are located in the United States (Southern California) and only provide technical support in English. Telephone technical support is only available during office hours which are Mon-Fri, 9am - 5pm Pacific Standard Time (PST).
